Privacy Policy for oktoring.com
1. Introduction
At oktoring.com (“we”, “us”, or “our”), your privacy is of paramount importance. We are firmly committed to safeguarding the rights of individuals regarding the collection, processing, and storage of personal data. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with the provisions of the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
By using oktoring.com, you acknowledge and accept the practices described in this Privacy Policy.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to visitors, users, and any other individuals interacting with oktoring.com. For the purposes of GDPR, oktoring.com is the “data controller” of your personal information, which means that we determine the purposes and means of processing your data.
For any questions or concerns regarding this policy or the use of your data, you may contact us at: [email protected]
3. Categories of Personal Data We Process
a) Usage Data: Includes data about how you access and use oktoring.com, such as your IP address, browser type and version, time zone setting, operating system, referral sources, session data, and browsing patterns.
b) Account Data: Consists of information you provide when registering an account on our website, including your name, email address, billing address, shipping address, and phone number.
c) Profile Data: Includes your website preferences, purchase history, interactions, and behavioural patterns associated with your use of our services.
d) Communication Data: Encompasses information included in your communications with us, including customer support inquiries, email correspondences, and any provided contact history.
e) Technical Data: Covers device information including device type, device identifiers, system configuration data, screen resolution, and crash diagnostics.
f) Transaction Data: Pertains to payment information, order details, delivery status, billing history, and related transactional records, though we do not store full payment card numbers.
g) Preference Data: Covers your choices related to receiving marketing communications, notification settings, and expressed interests in particular products or services.
4. Legal Bases for Processing Personal Data
We collect and process your personal data lawfully, relying on one or more of the following legal bases:
– Contractual Necessity: To fulfill a contract with you, including providing services, supporting transactions, and customer service.
– Legitimate Interests: To operate our platform efficiently, enhance user experience, and perform analytics, provided these interests are not overridden by your rights and freedoms.
– Consent: Where legally required, we will obtain your explicit consent before collecting certain forms of data, such as for marketing communications or non-essential cookies.
– Legal Obligation: Where processing is necessary for compliance with a legal mandate.
5. Your Rights
Subject to certain conditions and in accordance with applicable law, you have the following rights regarding your personal data:
– Right of Access: Obtain a copy of your personal data held by us.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data under certain conditions.
– Right to Restrict Processing: Limit how your data is processed in specific scenarios.
– Right to Data Portability: Receive your personal data in a structured, commonly used and machine-readable format for transfer to another controller.
– Right to Object: Object to our processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Where you have provided consent for processing, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable data protection laws.
6. Security Measures
We take appropriate technical and organizational measures to protect your personal data. These include:
– Data encryption in transit and at rest
– Access controls and authentication procedures
– Regular data backups and secure storage practices
– Endpoint and network security protocols
– Ongoing staff training regarding data protection responsibilities
While we implement rigorous security protocols, we cannot guarantee absolute security. Users are encouraged to exercise discretion and ensure their credentials are safeguarded.
7. International Transfers
Because oktoring.com operates globally, your data may be transferred to and stored in countries outside your jurisdiction. Where such transfers occur, we ensure adequate safeguards through standard contractual clauses approved by the European Commission and in compliance with applicable regional standards. By using our services, you acknowledge and consent to the international transfer of your data as described.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, regulatory, tax, accounting, or reporting requirements. Retention periods include:
– Account Data: For as long as the account is active and for seven (7) years thereafter.
– Communication and Support Records: Retained for five (5) years from the last contact.
– Transaction Data: Retained for seven (7) years for tax and financial auditing purposes.
– Technical and Usage Data: Kept for up to three (3) years for analytics and performance improvements.
– Consent and Preference Records: Stored for as long as the consent is valid and for at least two (2) years after withdrawal of consent.
9. Cookie Policy
Cookies are small text files stored on your device that help us enhance your experience on oktoring.com. We use the following categories of cookies:
– Essential Cookies: Necessary for website functionality, such as sign-in and order processing.
– Functional Cookies: Enable enhanced features like remembering user preferences.
– Analytics Cookies: Collect aggregated data for understanding user interaction and improving site design.
– Performance Cookies: Monitor the performance of our website to identify operational issues or optimizations.
10. Cookie Management and Compliance
In accordance with GDPR and CCPA, you have control over the use of cookies. Upon your first visit to oktoring.com, you are presented with a cookie consent banner that allows you to accept or customize the types of non-essential cookies deployed. You may also modify your cookie settings at any time through browser configurations or by visiting our cookie preferences manager.
For California residents, further information about your data rights concerning cookies and other identifiers is detailed in our CCPA Notice, which outlines options regarding “Do Not Sell or Share My Personal Information.”
11. Children’s Privacy
oktoring.com is not directed at or intended for children under the age of 13. We do not knowingly collect data from individuals under 13 years of age. If we become aware that personal information has been collected from a minor without verified parental consent, we will delete that information promptly.
If you believe a child under 13 has provided us with personal data, please contact us at [email protected].
12. Policy Updates and Notifications
We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Material updates will be communicated via email (where applicable) or through prominent notices on oktoring.com. We encourage users to periodically review this Privacy Policy to stay informed.
13. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or the way we handle your personal data, please contact us via email at:
We strive to respond promptly and in compliance with legal requirements applicable to your location.
At oktoring.com, we are dedicated to responsible data stewardship and operate in full alignment with GDPR, CCPA, and other relevant regulations. We welcome your feedback and are committed to ensuring your privacy and trust.