Return of money for the flight failed because of Kovida will have to wait 3 years
The passenger who could not use his previously purchased ticket due to pandemic restrictions, described the situation in the official Facebook account of Nordwind Airlines.
Insten a ticket to the passenger provided a certificate for any other flight, which was also not able to use for various reasons. At the threat of a citizen to go to court in case of refusal, representatives of the company did not respond.
However, the situation commented on the lawyer and the head of the designer Alexander Bayborodin. He explained that according to Resolution No. 991 from 06.07.2020. Installed a special order for air transport contracts prisonered to 01.05.2020.
The air carrier, according to this decree, must return money for the ticket unused due to coronavirus restrictions on the expiration of 3 years from the date of flight. Previously, this time may be considered a refund for preferential groups listed in the decree. If the passenger does not fall under some of these categories, after the expiration of the three years, he submits an application for refund indicating the number of the bank card.
Thus, the complaint of the specified passenger and the appeal to the court now will not bring any results.
The lawyer also noted that the decree No. 999 does not apply to charter programs. In this case, it is necessary to be guided by the rules of the Air and Civil Code, federal air governors and the law on the protection of consumer rights, and if necessary, contact other standards and laws.
Add that recently «Aeroflot» Also announced a large number of reversed flights, which, in turn, was calculated by the owners of unused due to the announced pandemic of air tickets, bought until May 1, 2020. Return of funds for them will also be carried out according to Decree No. 9991, or will have to agree on replacing the flight.